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Refund policy
Effective Date: January 23, 2026
Website: https://oldsoull.com/
Contact Information:
📞 Phone: +91 7740095682
📧 Email: oldsouledition@gmail.com
At OldSoul, we value product quality and customer satisfaction. Please read our Return, Refund & Exchange Policy carefully before making a purchase.
1. No Returns & No Refunds
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We do not accept returns.
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We do not offer refunds under any circumstances.
Once an order is placed and delivered, it cannot be returned or refunded.
2. Exchange Policy
We offer exchanges only in the following cases:
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Size-related issues
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Manufacturing defects
No other exchange requests will be accepted.
3. Exchange Request Timeline
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Exchange requests must be raised within 5 days of delivery.
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Requests made after this period will not be considered.
To initiate an exchange, customers must contact us at oldsouledition@gmail.com or +91 7740095682 with order details and supporting images (if applicable).
4. Product Condition Requirements
To be eligible for an exchange:
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The product must be unused, unworn, unwashed
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The product must be in original condition
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All tags and packaging must be intact
Products that fail to meet these conditions will not be approved for exchange.
5. Exchange Approval & Availability
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All exchanges are subject to product and size availability.
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If the requested size or product is unavailable, the exchange request will be declined.
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In such cases, no refund or store credit will be issued.
6. Discounted & Customized Products
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Discounted items are eligible for exchange only if the requested size is available.
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Customized or made-to-order products are not eligible for exchange if the requested size is unavailable.
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No refunds or alternatives will be provided for such items.
7. Shipping Costs for Exchanges
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Customers may be required to bear exchange shipping charges, unless the exchange is due to a manufacturing defect.
8. Final Decision
OldSoul reserves the right to:
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Inspect the product before approving an exchange
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Accept or reject any exchange request at its sole discretion
9. Changes to This Policy
We reserve the right to modify or update this policy at any time without prior notice. Changes will be effective once posted on the website.
10. Contact Us
For any questions regarding this policy, contact us at:
📞 +91 7740095682
📧 oldsouledition@gmail.com
